Frequently Asked Questions
How do I keep unwanted content from being delivered to phones on my account?
Verizon Wireless offers you the ability to filter out unwanted content using the Usage Controls' Content Filter service.
What is Content Filters service?
Verizon Wireless' Content Filters service gives parents the ability to place restrictions on what type of
content can be accessed on their own or their child's wireless device. This service is provided to account
owners at no additional charge and allows account owners to establish an access setting for each line on
their account. There are three filtering settings available to customize the type of content each line
What are the Content Filters settings?
Verizon Wireless understands that you may desire to limit access to certain content due to the particular ages of your children or your personal desire to avoid certain content.
Verizon Wireless provides three filter settings:
• C 7+ (content recommended for children ages 7 and older)
• T 13+ (content recommended for teens ages 13 and older) and
• YA 17+ (content recommended for young adults ages 17 and older)
Please click here
for a description of these settings.
As the primary account owner on the wireless account, it is at your discretion to select a Content Filters
setting for a phone on your account. Only the primary account owner can establish or change the settings on
Who can use the Usage Controls Content Filters service?
- Postpay customers (those who receive a monthly bill) on consumer rate plans -
Please log in to VerizonWireless.com/myverizon to establish your settings.
- Business accounts - Please call Business Customer Care or your account representative.
What kind of content can I filter out?
Currently, the Content Filters service can filter:
• 'Explicit' labeled music on V CAST Music
• Content on V CAST Video
• Websites accessible via wireless devices
• Messaging (SMS) Short Codes
Content from other sources, including Get It Now and Picture Messaging Short Codes, is not consistently
filtered by the service at this time. The service does not filter calls or messages sent by customers
to other customers (this includes any content created by customers and sent directly by them to other
customers) or content already on phones at the time account owners turn on the service.
What are messaging "Short Codes"?
Messaging short codes are special short phone numbers, usually 4 to 6 digits,
which subscribers can send text messages to in order to get content
or participate in various programs. Standard messaging rates apply to short codes.
Premium charges may apply for certain short codes.
Can I use the Content Filters service if I'm a Small Business owner or do not have children?
Yes, as the primary account owner, you can turn on Content Filters for each line on your account.
How do I turn on the Content Filters service?
Primary account owners on postpaid plans can turn on the Content Filters service for each
line on their account by following these easy steps.
- Go to verizonwireless.com/myverizon
- Login using your user name and password
- Click on the My Services tab
- Click on the Usage Controls and then the Content Filters tab. You will see the phone numbers in your account
- Select the Content Filters setting for each line
- Read and accept the terms & conditions and click Submit
How frequently can I change the Content Filters setting?
Changes to the Content Filters setting(s) can be made at any time and as often as you like.
The changes may take up to 30 minutes from clicking Submit to become effective.
How much does the Content Filters service cost?
Content Filters is a service provided at no additional charge by Verizon Wireless.
Does the Content Filters service work on any phone?
Content Filters works on most mobile phones, most PDAs and most PC cards.
However, it will not work on BlackBerry®
any device with a static IP address or on search results provided through the
Get It Now or Song ID search capabilities.
Additionally, the music filtering capabilities of the service do not work on devices
with V CAST Music v01.0 or v01.01 software. You can check if your device is using
the v01.0 or v01.01 software by launching V CAST Music on your device, selecting
Help and scrolling to the bottom of the screen to find the About V CAST Music version
number. Also, the Internet filtering capabilities of the service will not work with
devices utilizing Mobile Web 1.0, or on devices that use the Venturi
data compression software, including phones tethered to PCs or PC cards, unless the
compression software is turned off. Additionally, Content Filters may not work outside
the National Enhanced Services Rate and Coverage Area.
How effective is the Content Filters service at filtering out unwanted material?
No content filtering tool is 100% effective. The service may not block access to all
unwanted or undesirable content. The service is not a substitute for parental
supervision. Parents are ultimately responsible for their children's safety, and to
talk to their children about safe use of communications technology.
What if I want to block access to all content services accessible from my child's wireless phone?
Verizon Wireless also offers parents the ability to place a complete block
on access to content services available via their wireless phone. To set up
a block on Text and Picture/Video Messaging, please contact Customer Care.
For other blocks, please follow the following steps:
- Go to VerizonWireless.com/myverizon
- Login using your user name and password
- Click on MyPlan
- Go to Add/Changes to Features and choose the appropriate block